Thank you for reaching out. Whether you have a question about your Eva Bloom Soulmate Sketch order, need help locating your delivery email, or wish to request a refund within your 60-day guarantee window, our team is here for you. Most inquiries receive a personal response within 24 hours, often sooner.
Before You Email — Check These First
Where is my soulmate sketch?
Your sketch and all bonus materials are sent to the email address you used at checkout, typically within 24 hours of your order. If you haven't received it yet, please check your spam, promotions, and junk folders, then add evabloom@intuitique.com to your safe senders list. If your sketch still hasn't arrived after 48 hours, email us with your order number and we'll resend immediately.
How do I request a refund?
Every order is backed by a 60-day money-back guarantee processed through ClickBank. To request a refund, email us at evabloom@intuitique.com with the email address you used at checkout and your order number. You can also request refunds directly through ClickBank's customer service portal. Please see our Refund Policy for full details.
Can I make changes to my order after placing it?
Yes — if Eva has not yet started your sketch. Email us as soon as possible with any corrections to your name, birth date, or preferences, and we'll update your order before work begins. Once your sketch is in progress, changes may not be possible.
Can I share my experience with Eva?
Absolutely. We love hearing your stories. If your sketch helped you find clarity, recognize your partner, or feel inspired on your love journey, please share. With your permission, your story may be featured on our site (always anonymously or with first name only).
Important Notice: Eva Bloom Soulmate Sketch is for entertainment and personal insight purposes only. We do not provide medical, psychological, legal, or financial advice. If you are in crisis or need professional support, please contact a qualified mental health professional or a crisis hotline in your country.
Business & Press Inquiries
For affiliate partnership, business collaboration, or press requests, please use the same email address above and include "Business Inquiry" or "Press" in your subject line. Our team will route your message to the appropriate person.
Response Time
We aim to respond to every email within 24 business hours, Monday through Friday. Weekend messages receive a response on the next business day. Thank you for your patience — every reply is written personally by a real human on our team.